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privacy-policy

Welcome to Chimanga Store Marketplace. These are the terms and conditions (Terms & Conditions) fully govern your access to and the use of our website Chimanga Store Marketplace and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions, and by using this Site, you represent that you agree to comply with these terms and conditions and in relation to your use of the Site (the "User Agreement").

 

Electronic Communications

Chimanga Store, owns and operates the website www.chimanga.store . This is a summary of our terms and conditions. By entering your email, you have given Chimanga Store permission to send you administrative and promotional emails. We will send information regarding your account activity and purchases, as well as updates about our products and promotional offers to you. You can opt-out of this service by Unsubscribing. We shall not be held responsible or made liable for any damages or injury which may arise as a result of any error, omission, interruption, deletion, delay in operation or transmission, computer virus, communication failure and defect in the information, content, materials, software or other services included on or otherwise made available through our website.

 

Order Placement

By placing an order, you make an offer to us to purchase products you have selected based on standard Chimanga Store restrictions, merchant-specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from our site. This is required so we can provide you with easy access to print your orders, view your past purchases, and modify your preferences.

 

State of Goods and Warranty

Although quality steps have been taken to ensure the authenticity of all Goods, services and deals. Chimanga Store takes NO responsibility for the services or products for which Chimanga Store makes no warranty to the Chimanga Store End Users for the quality, safety, usability or other aspect of the product or services. The goods or services you purchase is redeemable for by the Merchant of the particular goods and service." THE MERCHANT, NOT Chimanga Store, IS THE SELLER OF THE GOODS AND SERVICES AND IS SOLELY RESPONSIBLE FOR HONOURING ANY PRODUCT YOU PURCHASE.

Becoming a member of the Site, you agree:

You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Chimanga Store of any unauthorized use of your password or account or any other breach of security. In no event will Chimanga Store be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse Chimanga Store for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access. You will provide true, accurate, current and complete information about yourself as prompted by Chimanga Store registration form.

 

You will not include:

The word “Chimanga Store" in your registration user ID. Your store name shall not include the word “Chimanga Store ".

You will treat any other member's information provided to you (in accordance with these terms of use and the information on the Site) by Chimanga Store or any other user as confidential.

You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If Chimanga Store has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement Chimanga Store has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site

                                                      

Fees and Services

Membership on the Site is free as a buyer, however for MWK30, 000(monthly fee) you can purchase our premium which will include unlimited free deliveries for the month.         Chimanga Store charges a joining fee of MWK1, 000,000 (per company) and then a further   MWK300, 000 Monthly rental fee (this can either be paid monthly quarterly or yearly). Transaction fees for all sellers will be 10% of the initial sale, when their items are successfully sold on the Site. Listing fees for classifieds and special listing fees to sellers who use the special listing feature for listing their items. Chimanga Store may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site. 

Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to Katalyst Investments (and any applicable taxes or charges) within 30 days of the date of any invoice to you from Katalyst Investments with a valid payment method.

 

Refund and return Policy

All Items sold on Chimanga Store are sold by third party merchants. For better customer experience returns are made directly to the merchant by the buyer. Kindly contact the merchant within 24 hours of receipt of your order. Chimanga Store does not give a direct refund for goods that are damaged or develop problems. The Merchant would also give a feedback on when the new delivery would be done. Delivery fee is non-refundable.

 

Free Delivery

All products on Chimanga Store, have shipping cost except when it is stated Free Shipping or a virtual product.

 

Privacy Policy

Both parties are obliged to treat confidentially the content of this agreement, as well as all other information and data they acquire in connection with the partnership, and not use it for purposes outside the scope of this contract or pass it on to third parties. This obligation is in force for 1 year after the termination of the contract. Both parties are obliged to follow privacy laws and handle accordingly all data related to customers, suppliers and business partners.

 

The personal privacy includes the individuals having the right to:

 

Access their personal data.

Correct errors in their personal data.

Erase their personal data.

Object to processing of their personal data.

Export/transfer personal data across geographical borders.

 

What we do with it

All the personal data that our Organization collects from you will be held and processed from our Facilities at Lilongwe Headquarters or any of its subsidiaries and/or authorized service providers where applicable in a secure manner. We will take all reasonable actions to ensure that personal data of all customers and employees are handled securely and in a controlled manner.

 

User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, such content and may not reflect our opinions. You also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

 

Accessibility of Website

Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.

 

Links and Thirds Party Websites

We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise. 

In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites. 

Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.

 

Intellectual Property

Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors. 

Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

Indemnity

You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these terms and conditions.

 

Applicable Law and Jurisdiction

These terms and conditions shall be interpreted and governed by the laws in force in the Federal Republic of Malawi. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Malawi and to waive any objections based upon venue.

 

Arbitration

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malawi in English and governed by Malawi law pursuant to the Arbitration and Conciliation Act Cap. 6:03 Laws of the Federation of Malawi, as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malawi and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

 

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the terms and conditions or revoke any or all of your rights granted under the terms and condition. 

Upon any termination, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.

If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices for the Site, your sole and exclusive remedy is to discontinue using the Site.

 

Severability

If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.

Miscellaneous Provision:

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by us and we reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these terms and conditions to a third party.

 

If you want to know more on this subject or withdraw your consent to all or some of the consent, please contact us. We will be more than glad to help you in accordance with the regulations.

 

Thank you.